FAQ! Need Help?

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 Q1: Why can't I pay successfully?

  • Now we only support pay through Paypal directly or with your credit card through Paypal.
  • Pls change payment method or other credit card to try.
  • If you still can NOT pay, pls contact us with Email: customer@jurllyshe.com    We are glad to offer help!

Q2: How long is the prosessing time?

Usually we take about 3-7 days to process your order(excluding weekends and holidays).You will receive a confirmation email with the tracking number once your order ships.


  • (1) If it exceed 7 days, we will contact you,you can also contact us at any time about your order.
  • (2) If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
  • (3) If you place the order for clothing & human hair at the same time because we will ship your order out from China's warehouse. And you will receive at least two packages since hair and clothing are packaged separately.
  • (4) For the order over $300, we need authorization through customers, so we will contact you in time!

Q3: How long is the delivery time?

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Shipping Method Category Costs Shipping Times
Note: Due to the impact of the epidemic, the shipping time of USPS in some parts of the United States will be delayed by 3-7 days.

Q4.Why is the tracking number not working or shipping information not update?

There are no further updates from the shipping company due to your package is in transit (Usually they are waiting for flight or are under customs clearance). Once it has reached the next sort facility it will update. It may take a couple of days ( 1-3 days), Pls contact customer service if it was not updated within 5 days.

Q5. Why was my package delivered, but I didn't receive It?

Reason1: Your package has not been delivered, The logistics information has been shown the package was delivered, but the actual delivery has been delayed, pls contact the local post office to confirm.
Reason2: Your package has been delivered, may the courier put your package into your mailbox, or front, pls find the package carefully, you can ask your neighbors or friends to see if someone picked up your package for you.
Reason3: You items may get lost, you still can’t find your package if you already have done everything. we suggest you open the case with the local post and provide us the case number. We will contact the logistic company and police to solve for you.

Q6.How do I change or cancel my order?

Pls contact us [customer@jurllyshe.com] ASAP if you need to change or cancel your order before it is shipped. Once it is shipped out, we can’t do any change or cancel. Tag on your order number on email can help us find it quicker!

Q7. What is your return policy? How can I return?

If you aren’t completely satisfied with your purchase, you can return it within 30 days when you get your items. Items must be unworn, unwashed, and have the corresponding original packaging included (according to SKU) . Items must be free of stains, makeup, deodorant, or wear.If we can’t sell it again, we won’t refund or exchange for you. If you decide to return, Please contact customer@jurllyshe in time!
Check Your Order Status Down Below
If you forget your order number, you can find it in your account center, or your Paypal receipt (invocie ID), or you can also contact us!
CONTACT US: customer@jurllyshe.com
Please wait 24-72 hours for your email will be responded. Every emails will be answered in date/time order. Unless it goes into spam box or is intercepted.
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